Alextrack NL guarantees its products a 24-month warranty period.
With additional agreement warranty period may be extended, for more detailed information please contact your sales manager.
All batteries carry a 6-month warranty period.
If a product should fail within this specific warranty time, the product can be:
- Replaced with a new product
- Replaced with an equivalent repaired product fulfilling the same functionality
- Replaced with an equivalent different product fulfilling the same functionality in case of EOL
- Warranty does not cover defects or malfunctions caused by misuse, abuse or improper maintenance, failure to follow operating instructions or use with equipment with which it is not intended to be used.
- Products must have been purchased directly from Alextrack NL
- Customers are only allowed to return products as a result of the product being defective, due to a Alextrack NL order entry or manufacturing fault.
- Products must be returned to Alextrack NL designated location within 30 days of receiving your Returns Merchandise Authorization (RMA) form.
- Devices sent to RMA without prior approval from Alextrack NL by unilateral decision might not be processed and returned back to sender.
14-Days Money Back Guarantee
All of our plans are 100% risk-free.
Although we have already served hundreds of happy customers, we understand that trying out a new service can sometimes be overwhelming due to the human tendency to resist change.
This is the reason why we offer a 14-Days Money Back Guarantee on all of our plans.
On top of that, there are no contracts and you can cancel or pause your subscription at any time.
If for any reason we are not a good fit for you and your business within the first 14 days of subscription, you will get a refund.
*Note that this guarantee only applies on the first 14 days of your first subscription. We do not provide any refunds beyond that 14 days period, under any circumstances. You are responsible to make full use of the service after payment.